12th December 2017 • My Family Our Needs
NHS England is running a survey on raising concerns and making complaints about health, social care or education. It’s important to have your say.
The survey is for children, young people and adults with a learning disability, autism or both, their families and paid carers. NHS England is carrying it out to add to what it has learned at events and meetings about people’s experiences of raising concerns and making complaints.
What is a concern or complaint?
It is not always easy to know when something is a concern and when something is a complaint.
A concern is something you are worried about, or nervous about, which can be resolved at the time the concern is raised.
A complaint is a statement about something that is wrong or that you are dissatisfied with which requires a formal response.
You could be concerned about something and raise it, and if it’s not dealt with satisfactorily you may then make a complaint about that concern.
Why is there a survey?
NHS England says that it needs your help so it can do the right things to make a difference. Your feedback will help with a new project it is developing about raising concerns and making complaints called Ask Listen Do.
Where can I find the survey?
There is also an easy read version available for download.
The survey closes on 12th January – so make your opinions heard sooner rather than later.
People wanting to know more can contact Mary Busk, Family Carer Adviser, Improving Health and Quality at NHS England. england.improvinghealthquality@nhs.net