News story

Disabled access at UK airports – a report

The UK Civil Aviation Authority has published its fourth report on disability access at the UK’s largest airports.

For the first time since the framework’s introduction in 2016, no airports were classified as ‘poor’.

With more people making requests for assistance at airports than ever, in total, there were a record number of 3.7 million requests for assistance at UK airports in the latest year – a rise of over 80 per cent since 2010. The report into disabled access at UK airports is important for driving change.

The report ranks the top 31 airports on accessibility for disabled passengers. As well as no airports being classified ‘poor’, five airports also improved their ratings.

  • 14 airports rated as ‘very good’
  • 16 airports rated as ‘good’
  • Four airports have had their classification lowered – but remain at ‘good’ levels

The main London airports were all rated good, as were Birmingham, Bristol and Newcastle.

Airports rated very good include Glasgow, Norwich, Doncaster Sheffield and Southampton.

The report highlights room for improvement, with research showing that nearly a quarter of disabled and less mobile passengers said they requested assistance because the airport environment was becoming more difficult to navigate.

The Civil Aviation Authority will work closely with airports to improve accessibility for disabled passengers.

The accessibility framework is a world-first and is driving improvements in performance to help improve accessibility across UK airports. Click here to read more about this years report.

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